Complaints Procedure

How clients and website users can raise a concern with Tornado FM Ltd.

Company details: Registered in England — Reg No: 11744171 — VAT: 490221023.

1. Purpose

Tornado FM Ltd aims to handle concerns professionally, fairly and constructively. This procedure explains how a complaint can be raised.

2. How to raise a complaint

Please email admin@tornadofm.co.uk with your name, organisation, contact details, site or service concerned, a summary of the issue and any relevant dates or reference information.

3. What happens next

• The complaint will be reviewed by an appropriate person within Tornado FM Ltd.
• Additional information may be requested where needed.
• The matter will be considered against relevant records, communications, agreed service arrangements and operational information.
• A response or proposed next step will be provided as soon as reasonably practicable.

4. Operationally sensitive information

For security reasons, Tornado FM Ltd may not be able to provide sensitive operational details publicly or to unauthorised recipients.