{"id":1352,"date":"2026-08-01T14:39:14","date_gmt":"2026-08-01T13:39:14","guid":{"rendered":"https:\/\/tornadofm.co.uk\/concept-a\/complaints-procedure\/"},"modified":"2026-08-01T14:39:14","modified_gmt":"2026-08-01T13:39:14","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/tornadofm.co.uk\/concept-a\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"<div class=\"tfa-policy-content\">\n<p class=\"lead\">How clients and website users can raise a concern with Tornado FM Ltd.<\/p>\n<p><strong>Company details:<\/strong> Registered in England \u2014 Reg No: 11744171 \u2014 VAT: 490221023.<\/p>\n<h2>1. Purpose<\/h2>\n<p>Tornado FM Ltd aims to handle concerns professionally, fairly and constructively. This procedure explains how a complaint can be raised.<\/p>\n<h2>2. How to raise a complaint<\/h2>\n<p>Please email <a href=\"mailto:admin@tornadofm.co.uk\">admin@tornadofm.co.uk<\/a> with your name, organisation, contact details, site or service concerned, a summary of the issue and any relevant dates or reference information.<\/p>\n<h2>3. What happens next<\/h2>\n<ul>\n<li>The complaint will be reviewed by an appropriate person within Tornado FM Ltd.<\/li>\n<li>Additional information may be requested where needed.<\/li>\n<li>The matter will be considered against relevant records, communications, agreed service arrangements and operational information.<\/li>\n<li>A response or proposed next step will be provided as soon as reasonably practicable.<\/li>\n<\/ul>\n<h2>4. Operationally sensitive information<\/h2>\n<p>For security reasons, Tornado FM Ltd may not be able to provide sensitive operational details publicly or to unauthorised recipients.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How clients and website users can raise a concern with Tornado FM Ltd. Company details: Registered in England \u2014 Reg No: 11744171 \u2014 VAT: 490221023. 1. Purpose Tornado FM Ltd aims to handle concerns professionally, fairly and constructively. This procedure explains how a complaint can be raised. 2. How to raise a complaint Please email [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1352","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tornadofm.co.uk\/concept-a\/wp-json\/wp\/v2\/pages\/1352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tornadofm.co.uk\/concept-a\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tornadofm.co.uk\/concept-a\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tornadofm.co.uk\/concept-a\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tornadofm.co.uk\/concept-a\/wp-json\/wp\/v2\/comments?post=1352"}],"version-history":[{"count":0,"href":"https:\/\/tornadofm.co.uk\/concept-a\/wp-json\/wp\/v2\/pages\/1352\/revisions"}],"wp:attachment":[{"href":"https:\/\/tornadofm.co.uk\/concept-a\/wp-json\/wp\/v2\/media?parent=1352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}